Shipping and Returns
We will be happy to answer any questions in advance of shipping and possible returns. Please se our FAQs below for more details. Alternatively, please call us on 01653 698 668 or email firstname.lastname@example.org
Where do we ship to?
We offer a range of delivery options both domestically and internationally.
Europe (EU zone)
Norway & Switzerland
Rest of world (including USA)
All deliveries are sent via DHL or UPS and will require a signature.
Please note we do not ship to PO Boxes unless arranged in advance.
How much does shipping cost?
UK delivery is free on orders over £100.
UK orders under £100 is £8.50
Europe (EU zone) – £30.00
Norway & Switzerland – £45.00
Rest of world (including USA) – £60.00
For shipments outside the EU, any Customs Tax and Duty is the responsibility of the purchaser. A commercial invoice will be provided to the shipping company for this purpose.
How long will it take to receive my order?
UK mainland: 1-2 business days
Europe (EU zone): 3-5 business days
Norway & Switzerland: 3-5 business days
Rest of world (including USA): 5-7 business days
Most orders are despatched within a few days. If there is going to be a delay we will contact you to advise. If a specific date is required, such as a birthday or special date, please let us know and we will try our best to accommodate. Just let us know by calling 01653 698668 or email us at email@example.com.
How do I return or exchange an item?
We are confident that you will be happy with your order, however, if you’re not satisfied, we are happy to replace, exchange or refund any items returned to us within 14 days of the original delivery date. The goods must be unused and in the original condition. We cannot accept returns which have been used.
Any returned orders must be sent back in suitable protective packaging with a copy of the original receipt and a covering letter explaining the reason for return and the desired outcome (exchange, refund or replacement). Please also include full contact details. Please obtain proof of posting. Unfortunately, we cannot accept liability for returned goods which are lost in transit to us.
Please allow up to 30 days for the refund or exchange.
Please note that any shipping charges cannot be refunded.
All returns should be sent to:
Norton Grove Estate
Your statutory rights are not affected.
What items can't be returned or exchanged?
Bespoke orders and personalised items cannot be returned for exchange or refund unless faulty.
Still have a question about shipping and returns?
We will be happy to answer questions in advance of shipping and possible returns. Please call us on 01653 698 668 or email firstname.lastname@example.org